Frequently Asked Questions
Where does Anaya Luxe Studio ship?
We currently ship within Canada.
How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation with tracking information when available.
Do you offer free shipping?
Yes. We offer FREE shipping within Canada on orders of $150 CAD or more. Shipping rates for orders under $150 CAD will be calculated at checkout.
How long will delivery take?
Delivery times vary depending on your location and the shipping carrier. Weekends, holidays, severe weather, and carrier delays may affect delivery times.
Do you accept returns?
Due to the nature of our products and limited inventory, we currently do not offer refunds. We may offer an exchange when eligible and subject to availability.
How long do I have to request an exchange?
Please contact us within 7 days of receiving your order. Items must be unworn, unused, unwashed, unaltered, and in their original condition with all original tags and packaging attached.
Are sale or clearance items exchangeable?
Sale or clearance items are final sale unless otherwise stated.
What if my order arrives damaged or incorrect?
Please contact Anaya Luxe Studio as soon as possible through our Contact page. Include your order number and clear photos of the item so we can review the issue.
Who pays for exchange shipping?
Customers are responsible for return shipping costs for approved exchanges unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.
How can I contact Anaya Luxe Studio?
You can reach us through our Contact page. For questions about an existing order, please include your order number so we can assist you efficiently.
Anaya Luxe Studio
Timeless Elegance. Perfected For You.